Operations Analyst Intern

Help desk calls are answered from 7 a.m. to 7 p.m., with an on-call tech covering nights and weekends. We started in 2013 and have grown to about 140 people.

About the role:

This role is mostly spreadsheets, follow-ups and documentation. Not glamorous, but you will see how the whole company works. This role is fully remote within Sri Lanka. Monday to Friday, regular working hours, flexible start and finish. Please make sure you have dependable internet and backup power.

What you'll do:

Set up simple automations with Zapier or Google Apps Script, with help from the team. Clean and reconcile data between the CRM, order system and finance sheets. Join cross-team calls and capture action items in the tracker. Maintain the vendor database with contacts, rates and contract dates. Monitor service level targets and escalate breaches to the operations lead. Track daily orders, tickets or deliveries in Google Sheets and flag delays. Write and update SOPs in Notion or Google Docs for recurring tasks.

Requirements:

Based in Sri Lanka. Own laptop and a reliable internet connection. Available 30 to 40 hours a week for 3 to 6 months. Strong Google Sheets or MS Excel skills: lookups, pivots, conditional formatting. Basic familiarity with Trello, Asana, ClickUp or Notion. Problem-solving mindset and attention to detail. Very organised. You will be tracking many things at once. Laptop and a reliable internet connection.

Bonus points:

Knowledge of Zapier or other no-code automation tools.

Duration: 6 months

Start date: Jan 2027

Stipend: LKR 26,000 - LKR 35,000 per month

Perks:

Pre-placement offer (PPO) for strong performers. Informal dress code. 5 days a week.

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at HDJ Tech Support.