Operations Analyst Intern

Family law is the core of the practice: divorce, custody, support and adoption. Our estate planning practice drafts wills, trusts and powers of attorney, and handles probate.

Overview:

This role is mostly spreadsheets, follow-ups and documentation. Not glamorous, but you will see how the whole company works. Remote position. Most of the team is in Charlotte, but nobody is required to come in. Most of our work is async, and meetings are kept short. We ship you a laptop and accessories before your first day.

Responsibilities:

• Coordinate with vendors and partners over email, phone and WhatsApp for status updates
• Handle routine customer or partner escalations that need an operational fix
• Support new product or city launches by preparing checklists and trackers
• Analyse turnaround times and find where work gets stuck
• Prepare weekly operations reports covering volumes, turnaround time and open issues
• Clean and reconcile data between the CRM, order system and finance sheets
• Track daily orders, tickets or deliveries in Google Sheets and flag delays
• Write and update SOPs in Notion or Google Docs for recurring tasks

Requirements:

• Based in the US for the duration of the internship
• Currently enrolled in a bachelor's or master's program, graduating 2028
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Available 40 hours a week for the full internship
• Very organised. You will be tracking many things at once
• Able to work with minimal supervision once trained
• Strong Google Sheets or MS Excel skills: lookups, pivots, conditional formatting
• Clear written and spoken English for coordination
• Comfortable following up with people until things are done
• Basic familiarity with Trello, Asana, ClickUp or Notion

Nice to have:

• Lean or Six Sigma Yellow Belt coursework
• Exposure to SQL or Looker Studio
• Interest in supply chain, e-commerce or logistics

What you get out of it:

• You will own at least one process improvement project from start to finish
• Writing SOPs that other people can follow
• Building operational reports and dashboards that managers use
• Basic automation with no-code tools

Duration: 10-12 weeks

Start date: May 2027

Stipend: $19.50 - $25.50/hr

What we offer:

• Intern events and speaker sessions (virtual)
• Mentorship from a dedicated buddy and manager
• Return offer opportunities
• Company laptop
• Paid sick time
• Home office setup stipend

Duration: 10-12 weeks. Start: May 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at KA Attorneys at Law LLC.