Operations Analyst Intern

About the work from home internship

The Central Operations keeps the business running behind the scenes. We need someone organised who likes fixing broken processes. Selected intern's day-to-day responsibilities include:

1. Write and update SOPs in Notion or Google Docs for recurring tasks

2. Handle routine customer or partner escalations that need an operational fix.

3. Coordinate with vendors and partners over email, phone and WhatsApp for status updates.

4. Join cross-team calls and capture action items in the tracker.

5. Monitor service level targets and escalate breaches to the operations lead

6. Prepare weekly operations reports covering volumes, turnaround time and open issues.

7. Clean and reconcile data between the CRM, order system and finance sheets.

Skill(s) required: MS-Excel, Problem Solving, Vendor Management, Google Sheets, Data Analysis, Operations Management, Effective Communication

Who should apply

1. Available for at least 30 hours a week from home

2. Own laptop and a reliable internet connection

Stipend: $150 - $200/month + performance bonus

Duration: 6 months

Start date: Immediately

Perks: Pre-placement offer (PPO) for strong performers, Internet allowance, Letter of recommendation, Job offer on successful completion

Number of openings: 10

About the company

Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts. Headquartered in Liverpool, the company has grown since 1989 by acquiring regional IT providers. We started in 1989 and have grown to about 230 people.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Liverpool Tech Support.