Operations Analyst Intern

Who we are

Our consultants implement and support ERP systems, mostly SAP, Oracle NetSuite and Microsoft Dynamics. Since 1993, the firm has done strategy and operations work for utilities and public agencies.

About the role

The Central Operations keeps the business running behind the scenes. We need someone organised who likes fixing broken processes. You can work from home anywhere in the Netherlands. We have no office requirement. Normal working hours, Monday to Friday. You will need a reliable internet connection and a quiet place to work.

Responsibilities

• Support new product or city launches by preparing checklists and trackers.
• Analyse turnaround times and find where work gets stuck.
• Write and update SOPs in Notion or Google Docs for recurring tasks.
• Track daily orders, tickets or deliveries in Google Sheets and flag delays.
• Coordinate with vendors and partners over email, phone and WhatsApp for status updates.
• Set up simple automations with Zapier or Google Apps Script, with help from the team.
• Monitor service level targets and escalate breaches to the operations lead.
• Prepare weekly operations reports covering volumes, turnaround time and open issues.

Who can apply

• Currently enrolled in a bachelor's or master's degree, graduating between December 2027 and June 2028.
• Available for the full internship period.
• Eligible to work in the Netherlands.
• Based in the Netherlands for the duration of the internship.
• Very organised. You will be tracking many things at once.
• Clear written and spoken English for coordination.
• Comfortable following up with people until things are done.

What you'll learn

• Writing SOPs that other people can follow.
• Basic automation with no-code tools.
• Building operational reports and dashboards that managers use.

Duration: 4 months

Start date: Mar 2027

Stipend: €970 - €1,300 per month

Perks

• Possibility of a full-time offer.
• Certificate of completion.
• Letter of recommendation.

Only shortlisted candidates will be contacted.

Duration: 4 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Oost Consult V.O.F..