Operations Analyst Intern

About us

Accessibility testing against WCAG 2.1 AA is part of every release. Production studios in New York City and abroad record and edit thousands of hours of video a year. Founded in 2006, we now have 860 employees.

Overview

This role is mostly spreadsheets, follow-ups and documentation. Not glamorous, but you will see how the whole company works. Remote, open to candidates across the US. Standard office hours, Monday to Friday, with flexibility around them. Equipment is provided, including a laptop.

Responsibilities

• Coordinate with vendors and partners over email, phone and WhatsApp for status updates.
• Clean and reconcile data between the CRM, order system and finance sheets.
• Prepare weekly operations reports covering volumes, turnaround time and open issues.
• Monitor service level targets and escalate breaches to the operations lead.
• Track daily orders, tickets or deliveries in Google Sheets and flag delays.
• Write and update SOPs in Notion or Google Docs for recurring tasks.
• Join cross-team calls and capture action items in the tracker.
• Analyse turnaround times and find where work gets stuck.

Who can apply

• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Based in the US for the duration of the internship.
• Currently enrolled in a bachelor's or master's program, graduating 2026 or 2027.
• Available 40 hours a week for the full internship.
• Basic familiarity with Trello, Asana, ClickUp or Notion.
• Clear written and spoken English for coordination.
• Problem-solving mindset and attention to detail.
• Laptop and a reliable internet connection.

Nice to have

• Exposure to SQL or Looker Studio.
• Interest in supply chain, e-commerce or logistics.

What you'll learn

• Building operational reports and dashboards that managers use.
• You will own at least one process improvement project from start to finish.
• How a company's operations run day to day across sales, support and finance.

Duration: 4 months

Start date: Immediately

Stipend: $20.00 - $24.50 an hour

What we offer

• Home office setup stipend.
• Paid sick time.
• Company laptop.
• Learning and development stipend.
• Final presentation to leadership.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Outcrop Education.