Operations Analyst Intern (Remote)

About the work from home internship

This role is mostly spreadsheets, follow-ups and documentation. Not glamorous, but you will see how the whole company works. Your day-to-day work will include:

1. Join cross-team calls and capture action items in the tracker

2. Analyse turnaround times and find where work gets stuck

3. Maintain the vendor database with contacts, rates and contract dates.

4. Write and update SOPs in Notion or Google Docs for recurring tasks

5. Handle routine customer or partner escalations that need an operational fix

Skill(s) required: Google Sheets, Problem Solving, Vendor Management, Process Improvement, Data Analysis

Who should apply

1. Based in Sri Lanka

2. Undergraduates or recent graduates in IT, computer science, management or a related field

3. Available for the full internship period

Stipend: LKR 27,000 - LKR 31,000 per month + incentives

Duration: 3 months | Start date: Jan 2027

Perks: Pre-placement offer (PPO) for strong performers, Informal dress code, Laptop provided for the internship

Number of openings: 2

About the company

Help desk calls are answered from 7 a.m. to 7 p.m., with an on-call tech covering nights and weekends. We started in 2013 and have grown to about 140 people.

Please submit your CV in English.

Duration: 3 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at HDJ Tech Support.