Operations Analyst Intern

Internship details

This role is mostly spreadsheets, follow-ups and documentation. Not glamorous, but you will see how the whole company works. Selected intern's day-to-day responsibilities include:

1. Monitor service level targets and escalate breaches to the operations lead

2. Coordinate with vendors and partners over email, phone and WhatsApp for status updates.

3. Set up simple automations with Zapier or Google Apps Script, with help from the team.

4. Clean and reconcile data between the CRM, order system and finance sheets.

5. Handle routine customer or partner escalations that need an operational fix.

6. Analyse turnaround times and find where work gets stuck.

7. Maintain the vendor database with contacts, rates and contract dates

8. Prepare weekly operations reports covering volumes, turnaround time and open issues

Skill(s) required: MS-Excel, Effective Communication, Process Improvement, Vendor Management, Google Sheets, Data Analysis, Operations Management

Eligibility

1. Own a laptop and have stable internet at home

2. Women returning to work after a career break are welcome to apply

Stipend: ₹14,000 - ₹16,000 per month + incentives

Duration: 6 months | Start date: Within 2 weeks

Perks: Free access to paid learning courses, Mentorship from senior team members, 5 days a week

Number of openings: 4

About the company

WR & Company is a top-50 accounting and advisory firm with 210 people in offices across India.

Duration: 6 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at WR & Company.