Operations and Process Intern

About the work from home internship

The Ops and Delivery keeps the business running behind the scenes. We need someone organised who likes fixing broken processes. Your day-to-day work will include:

1. Handle routine customer or partner escalations that need an operational fix.

2. Prepare weekly operations reports covering volumes, turnaround time and open issues.

3. Monitor service level targets and escalate breaches to the operations lead.

4. Map current processes and suggest one or two changes to cut manual work.

5. Support new product or city launches by preparing checklists and trackers.

6. Track daily orders, tickets or deliveries in Google Sheets and flag delays

Skill(s) required: Documentation, Process Improvement, Notion, Data Analysis, Vendor Management, MS-Excel, Effective Communication

Eligibility

1. Based anywhere in Pakistan

2. Available for at least 30 hours a week, work from home

Stipend: $150 - $160 per month

Duration: 1 month

Start date: Immediately

Perks: Free access to paid learning courses, Flexible work hours, Laptop provided for the internship, Informal dress code, Pre-placement offer (PPO) for strong performers

Number of openings: 2

About Glasgow Insurance

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. January renewals keep everyone busy for a few weeks.

Please submit your CV in English.

Duration: 1 month. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Glasgow Insurance Ltd.