Operations and Process Intern

About Marlowe Group

Marlowe Group is a management and technology consulting firm with 7,000 employees worldwide. Our practices cover strategy, operations, technology implementation, risk and human capital. We write a lot: proposals, status reports, slide decks and final reports.

Overview

This role is mostly spreadsheets, follow-ups and documentation. Not glamorous, but you will see how the whole company works. The company is based in Baltimore, the US. The team is spread across multiple countries. Remote internship with a team based in Baltimore. The stipend is paid at the end of each month. Core hours are 9:00 AM to 1:00 PM US Eastern.

Responsibilities

• Map current processes and suggest one or two changes to cut manual work
• Analyse turnaround times and find where work gets stuck
• Prepare weekly operations reports covering volumes, turnaround time and open issues
• Track daily orders, tickets or deliveries in Google Sheets and flag delays
• Monitor service level targets and escalate breaches to the operations lead

Who can apply

• Have their own laptop and a reliable internet connection
• Are available for a full-time work from home internship for the entire duration
• Basic familiarity with Trello, Asana, ClickUp or Notion
• Comfortable following up with people until things are done
• Able to work with minimal supervision once trained
• Problem-solving mindset and attention to detail
• Clear written and spoken English for coordination

Preferred

• Lean or Six Sigma Yellow Belt coursework
• Knowledge of Zapier or other no-code automation tools

What you get out of it

• Building operational reports and dashboards that managers use
• You will own at least one process improvement project from start to finish
• Writing SOPs that other people can follow
• Basic automation with no-code tools

Duration: 4 months

Start date: Immediately

Stipend: $250 to $350 per month

What we offer

• Internet allowance
• Flexible work hours
• Pre-placement offer (PPO) for strong performers
• Mentorship from senior team members

Please include your notice period and salary expectations.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Marlowe Group.