Operations and Process Intern

We employ 4,500 people across underwriting, claims, actuarial, IT and customer service. Regional offices in Karachi and five other cities support agents and policyholders.

The program

Merrick Mutual is hiring an Operations and Process Intern for Jan 2027. This role is mostly spreadsheets, follow-ups and documentation. Not glamorous, but you will see how the whole company works. This role is fully remote within Pakistan. Please make sure you have dependable internet and backup power.

Responsibilities

• Set up simple automations with Zapier or Google Apps Script, with help from the team.
• Prepare weekly operations reports covering volumes, turnaround time and open issues.
• Maintain the vendor database with contacts, rates and contract dates.
• Clean and reconcile data between the CRM, order system and finance sheets.
• Map current processes and suggest one or two changes to cut manual work.
• Handle routine customer or partner escalations that need an operational fix.
• Monitor service level targets and escalate breaches to the operations lead.

Who you are

• Based anywhere in Pakistan.
• Available for at least 30 hours a week, work from home.
• Strong Google Sheets or MS Excel skills: lookups, pivots, conditional formatting.
• Pursuing a bachelor's or master's degree in business, engineering, commerce or a related field, graduating in 2028.
• Able to work with minimal supervision once trained.

Nice to have

• Experience handling logistics or planning for a college club.

What you get out of it

• How a company's operations run day to day across sales, support and finance.
• Building operational reports and dashboards that managers use.

Program dates: Jan 2027, 4 months.

Pay: PKR 29,000 - PKR 32,000 pcm

What we offer

• 5 days a week.
• Mentorship from senior team members.
• Job offer on successful completion.
• Letter of recommendation.

The posting will close once we have a strong shortlist.

Duration: 4 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Merrick Mutual (Pvt.) Ltd..