Operations and Process Intern

About NWH Advisory

Since 1988, the firm has done strategy and operations work for utilities and public agencies.

The internship

The Operations Team keeps the business running behind the scenes. We need someone organised who likes fixing broken processes. Remote, open to candidates across Pakistan. Normal working hours, Monday to Friday. We ship you a laptop and accessories before your first day.

Responsibilities

• Handle routine customer or partner escalations that need an operational fix.
• Clean and reconcile data between the CRM, order system and finance sheets.
• Join cross-team calls and capture action items in the tracker.
• Support new product or city launches by preparing checklists and trackers.
• Analyse turnaround times and find where work gets stuck.
• Monitor service level targets and escalate breaches to the operations lead.
• Set up simple automations with Zapier or Google Apps Script, with help from the team.

Who can apply

• Available for at least 30 hours a week, work from home.
• Have a working laptop and a stable internet connection, ideally with a UPS backup.
• Laptop and a reliable internet connection.
• Basic familiarity with Trello, Asana, ClickUp or Notion.
• Able to work with minimal supervision once trained.
• Available 30 to 40 hours a week for 3 to 6 months.
• Comfortable following up with people until things are done.

Nice to have

• Experience handling logistics or planning for a college club.

What you'll learn

• Pre-placement offer possible for interns who complete 6 months.
• Basic automation with no-code tools.

Duration: 6 months

Start date: Immediately

Stipend: PKR 27,000 - PKR 33,000 per month

Perks

• Certificate.
• Mentorship from senior team members.
• Flexible work hours.
• 5 days a week.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at NWH Advisory.