Operations and Process Intern

About the internship

Pebblehold IT is hiring an operations intern to help run day-to-day processes, track tasks across teams and clean up data. Fully remote, working with the Business Operations. Selected intern's day-to-day responsibilities include:

1. Clean and reconcile data between the CRM, order system and finance sheets.

2. Coordinate with vendors and partners over email, phone and WhatsApp for status updates.

3. Write and update SOPs in Notion or Google Docs for recurring tasks

4. Handle routine customer or partner escalations that need an operational fix.

5. Monitor service level targets and escalate breaches to the operations lead

6. Analyse turnaround times and find where work gets stuck

7. Prepare weekly operations reports covering volumes, turnaround time and open issues

8. Join cross-team calls and capture action items in the tracker.

Skill(s) required: Google Sheets, MS-Excel, Documentation, Operations Management, Process Improvement

Who should apply

1. Are available for a full-time work from home internship for the entire duration

2. Women wanting to start or restart their career can also apply

3. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)

4. Have a working laptop and a stable internet connection

Stipend: $300 - $320 monthly

Duration: 3 months

Start date: Within 2 weeks

Perks: Informal dress code, Internet allowance, Certificate

Number of openings: 10

About the company

Pebblehold IT is a small IT shop: the owner, four technicians and a part-time office manager. Clients have the owner's cell number, and the owner still takes the occasional Saturday call. Our dress code is a company polo and clean jeans.

Tell us your notice period and what salary you are looking for.

Duration: 3 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pebblehold IT LLC.