Operations and Process Intern

Call centres in Cary and two other locations handle customer service. Treasure Coast Light & Power is an investor-owned utility serving more than two million electric and gas customers. Founded in 1926, we now have 1,700 employees.

Internship overview

Treasure Coast Light & Power is hiring an Operations and Process Intern for Dec 2026. This role is mostly spreadsheets, follow-ups and documentation. Not glamorous, but you will see how the whole company works. Our headquarters is in Cary, and about a third of the team works remotely from other countries. The internship is fully remote. Interns join our Cary team on daily calls and get a named mentor. You will need at least 4 hours of overlap with US Eastern time.

Responsibilities

• Write and update SOPs in Notion or Google Docs for recurring tasks.
• Set up simple automations with Zapier or Google Apps Script, with help from the team.
• Map current processes and suggest one or two changes to cut manual work.
• Maintain the vendor database with contacts, rates and contract dates.
• Handle routine customer or partner escalations that need an operational fix.
• Prepare weekly operations reports covering volumes, turnaround time and open issues.
• Track daily orders, tickets or deliveries in Google Sheets and flag delays.

What we're looking for

• Women wanting to start or restart their career can also apply.
• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)
• Strong Google Sheets or MS Excel skills: lookups, pivots, conditional formatting.
• Very organised. You will be tracking many things at once.
• Basic familiarity with Trello, Asana, ClickUp or Notion.
• Pursuing a bachelor's or master's degree in business, engineering, commerce or a related field, graduating in 2026, 2027 or 2028.
• Comfortable following up with people until things are done.

Preferred qualifications

• Knowledge of Zapier or other no-code automation tools.
• Exposure to SQL or Looker Studio.
• Lean or Six Sigma Yellow Belt coursework.

What you get out of it

• Writing SOPs that other people can follow.
• Building operational reports and dashboards that managers use.
• You will own at least one process improvement project from start to finish.
• How a company's operations run day to day across sales, support and finance.

Program dates: Dec 2026, 4 months.

Intern pay: $250 - $300 per month

What we offer

• Mentorship from senior team members.
• 5 days a week.
• Flexible work hours.
• Performance bonus.
• Letter of recommendation.

Candidates must be eligible to work in.

Duration: 4 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Treasure Coast Light & Power.