Operations Intern

About the work from home internship

This role is mostly spreadsheets, follow-ups and documentation. Not glamorous, but you will see how the whole company works. As an intern, you will:

1. Analyse turnaround times and find where work gets stuck

2. Join cross-team calls and capture action items in the tracker

3. Coordinate with vendors and partners over email, phone and WhatsApp for status updates

4. Monitor service level targets and escalate breaches to the operations lead

5. Maintain the vendor database with contacts, rates and contract dates.

6. Track daily orders, tickets or deliveries in Google Sheets and flag delays

7. Write and update SOPs in Notion or Google Docs for recurring tasks

Skill(s) required: Effective Communication, Notion, Google Sheets

Who can apply

1. Own laptop and a reliable internet connection

2. Based in Sri Lanka

3. Available for the full internship period

4. Undergraduates or recent graduates in IT, computer science, management or a related field

Stipend: $150 to $160 monthly

Duration: 2 months | Start date: Within 2 weeks

Perks: Job offer on successful completion, Mentorship from senior team members, Informal dress code, Pre-placement offer (PPO) for strong performers

Number of openings: 6

About Aspenthread

No call centre and no offshore help desk. When clients call, one of us picks up. Certification exams are paid for, and passing one comes with a raise.

This posting may close early if we receive enough applications.

Duration: 2 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Aspenthread LLC.