Operations Intern

Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts. Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. We started in 2002 and have grown to about 320 people.

About the role:

This role is mostly spreadsheets, follow-ups and documentation. Not glamorous, but you will see how the whole company works. Fully remote. You can work from anywhere in Norway. Hours are flexible, with one short team call each morning. We use Slack, Notion and Google Meet. Cameras on for team calls.

Day to day:

• Track daily orders, tickets or deliveries in Google Sheets and flag delays
• Support new product or city launches by preparing checklists and trackers
• Clean and reconcile data between the CRM, order system and finance sheets
• Analyse turnaround times and find where work gets stuck
• Join cross-team calls and capture action items in the tracker
• Set up simple automations with Zapier or Google Apps Script, with help from the team
• Handle routine customer or partner escalations that need an operational fix
• Maintain the vendor database with contacts, rates and contract dates

Who can apply:

• Eligible to work in Norway
• Currently enrolled in a bachelor's or master's degree, graduating 2026 or 2027
• Very organised. You will be tracking many things at once
• Able to work with minimal supervision once trained
• Pursuing a bachelor's or master's degree in business, engineering, commerce or a related field, graduating in 2026 or 2027
• Clear written and spoken English for coordination
• Laptop and a reliable internet connection
• Basic familiarity with Trello, Asana, ClickUp or Notion

What you'll learn:

• Building operational reports and dashboards that managers use
• You will own at least one process improvement project from start to finish
• Basic automation with no-code tools

Duration: 3 months

Start date: Dec 2026

Stipend: NOK 11,000 - NOK 14,500/month

Perks:

• Flexible hours
• Online learning budget
• Mentorship

Duration: 3 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Basaltflow IT AS.