Operations Intern

About us

We specialize in commercial insurance for contractors, trucking companies and restaurants. Licensed producers and customer service reps work each account together in Applied Epic. Licensing (property and casualty, life and health) is paid for, with study time during work hours.

About the role

Remote operations internship. You will work on order tracking, vendor coordination, SOPs and weekly reporting. Fully remote. You can work from anywhere in the US. Hours are flexible, with one short team call each morning. Most communication happens in Slack, with short video calls when needed.

Day to day

• Join cross-team calls and capture action items in the tracker
• Write and update SOPs in Notion or Google Docs for recurring tasks
• Monitor service level targets and escalate breaches to the operations lead
• Track daily orders, tickets or deliveries in Google Sheets and flag delays
• Map current processes and suggest one or two changes to cut manual work
• Prepare weekly operations reports covering volumes, turnaround time and open issues
• Clean and reconcile data between the CRM, order system and finance sheets
• Support new product or city launches by preparing checklists and trackers

Who can apply

• Available 40 hours a week for the full internship
• Based in the US for the duration of the internship
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Currently enrolled in a bachelor's or master's program, graduating 2026 or 2027
• Comfortable following up with people until things are done
• Basic familiarity with Trello, Asana, ClickUp or Notion
• Strong Google Sheets or MS Excel skills: lookups, pivots, conditional formatting

Duration: 5 months

Start date: Dec 2026

Stipend: $20.50 - $26.50 per hour

What we offer

• Company laptop
• Intern events and speaker sessions (virtual)
• Final presentation to leadership
• Paid sick time
• Learning and development stipend
• Paid company holidays

Duration: 5 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Keystone Mutual Insurance, LLC.