Operations Intern

We employ 1,300 people in operations, engineering, customer service and corporate roles. Call centers in Reno and two other locations handle customer service. Pension plan for most employees.

About the role:

The Central Operations keeps the business running behind the scenes. We need someone organised who likes fixing broken processes. This role is fully remote within the US. Flexible schedule. We have one team call a day, usually in the morning. Good written English matters here, since most updates are written.

Day to day:

• Track daily orders, tickets or deliveries in Google Sheets and flag delays
• Handle routine customer or partner escalations that need an operational fix
• Join cross-team calls and capture action items in the tracker
• Map current processes and suggest one or two changes to cut manual work
• Coordinate with vendors and partners over email, phone and WhatsApp for status updates

What we're looking for:

• Based in the US for the duration of the internship
• Available 40 hours a week for the full internship
• Currently enrolled in a bachelor's or master's program, graduating 2028
• Pursuing a bachelor's or master's degree in business, engineering, commerce or a related field, graduating in 2028
• Comfortable following up with people until things are done
• Laptop and a reliable internet connection
• Clear written and spoken English for coordination

What you get out of it:

• You will own at least one process improvement project from start to finish
• Basic automation with no-code tools
• Building operational reports and dashboards that managers use
• Writing SOPs that other people can follow

Duration: 12 weeks

Start date: May 2027

Stipend: $23.00 - $27.50/hr

Perks:

• Paid company holidays
• Company laptop
• Flexible hours
• Home office setup stipend

Duration: 12 weeks. Start: May 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lakeside Water.