Operations Intern

ABOUT US

We employ 4,500 people across underwriting, claims, actuarial, IT and customer service. Regional offices in Karachi and five other cities support agents and policyholders.

ABOUT THE ROLE

Good fit for BBA, BTech or MBA students interested in operations, process improvement or general management. Fully remote. You can work from anywhere in Pakistan. Strong written English is important, since much of our work is async.

DAY TO DAY

• Clean and reconcile data between the CRM, order system and finance sheets
• Monitor service level targets and escalate breaches to the operations lead
• Coordinate with vendors and partners over email, phone and WhatsApp for status updates
• Handle routine customer or partner escalations that need an operational fix
• Join cross-team calls and capture action items in the tracker
• Track daily orders, tickets or deliveries in Google Sheets and flag delays

WHO CAN APPLY

• Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program
• Have their own laptop and a reliable internet connection, ideally with a UPS backup
• Available for at least 30 hours a week, work from home
• Laptop and a reliable internet connection
• Comfortable following up with people until things are done
• Able to work with minimal supervision once trained
• Clear written and spoken English for coordination

NICE TO HAVE

• Lean or Six Sigma Yellow Belt coursework

WHAT YOU'LL LEARN

• How a company's operations run day to day across sales, support and finance
• You will own at least one process improvement project from start to finish
• Writing SOPs that other people can follow
• Basic automation with no-code tools

Duration: 6 months

Start date: Jan 2027

Stipend: PKR 28,000 - PKR 37,000 pcm

PERKS

• Letter of recommendation
• Informal dress code
• Job offer on successful completion

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Merrick Mutual (Pvt.) Ltd..