Operations Intern

Our claims team handles property and auto claims from first notice of loss through settlement. Employee benefits clients use us for group health, dental, vision and life plans. We started in 1975 and have grown to about 60 people. Hail season means long days for field adjusters.

Overview

Mitchell Benefits is hiring an operations intern to help run day-to-day processes, track tasks across teams and clean up data. Fully remote, working with the Operations Team. We are headquartered in Memphis and have been hiring remotely since 2020. This is a remote internship. You will work with our team in Memphis, and the stipend is paid monthly in USD. You will need at least 4 hours of overlap with US Central time. You will need a reliable internet connection and a quiet place to work.

Day to day

• Write and update SOPs in Notion or Google Docs for recurring tasks
• Monitor service level targets and escalate breaches to the operations lead
• Analyse turnaround times and find where work gets stuck
• Coordinate with vendors and partners over email, phone and WhatsApp for status updates
• Clean and reconcile data between the CRM, order system and finance sheets
• Track daily orders, tickets or deliveries in Google Sheets and flag delays
• Prepare weekly operations reports covering volumes, turnaround time and open issues

Requirements

• Available for the full internship period
• Eligible to work in Colombia
• Based in Colombia for the duration of the internship
• Able to work with minimal supervision once trained
• Strong Google Sheets or MS Excel skills: lookups, pivots, conditional formatting
• Basic familiarity with Trello, Asana, ClickUp or Notion
• Very organised. You will be tracking many things at once
• Laptop and a reliable internet connection

What you'll learn

• Basic automation with no-code tools
• Building operational reports and dashboards that managers use
• You will own at least one process improvement project from start to finish

Duration: 4 months

Start date: Mar 2027

Stipend: $450-$600 monthly

What we offer

• Online learning budget
• Paid public holidays
• Possibility of a full-time offer

Please submit your CV in English.

Duration: 4 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mitchell Benefits.