Operations Intern

Who we are:

Commercial lines, personal lines and specialty programs are run as separate business units. Regional offices in Edmonton and five other cities support agents and policyholders. We close at 3 p.m. on Fridays in the summer.

Overview:

Orchardhaven Assurance is hiring an operations intern to help run day-to-day processes, track tasks across teams and clean up data. Fully remote, working with the Ops and Delivery. Our headquarters is in Edmonton, and about a third of the team works remotely from other countries. This is a remote internship. You will work with our team in Edmonton, and the stipend is paid monthly in USD. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. We use Slack, Notion and Google Meet. Cameras on for team calls.

Day to day:

• Monitor service level targets and escalate breaches to the operations lead
• Set up simple automations with Zapier or Google Apps Script, with help from the team
• Track daily orders, tickets or deliveries in Google Sheets and flag delays
• Join cross-team calls and capture action items in the tracker
• Handle routine customer or partner escalations that need an operational fix
• Maintain the vendor database with contacts, rates and contract dates

Who can apply:

• Currently enrolled in a bachelor's or master's degree, graduating 2027
• Eligible to work in Brazil
• Based in Brazil for the duration of the internship
• Problem-solving mindset and attention to detail
• Clear written and spoken English for coordination
• Very organised. You will be tracking many things at once
• Basic familiarity with Trello, Asana, ClickUp or Notion
• Pursuing a bachelor's or master's degree in business, engineering, commerce or a related field, graduating in 2027

Bonus points:

• Experience handling logistics or planning for a college club

What you'll learn:

• Writing SOPs that other people can follow
• How a company's operations run day to day across sales, support and finance
• Basic automation with no-code tools

Duration: 4 months

Start date: Dec 2026

Stipend: $650 - $750 monthly

Perks:

• Certificate of completion
• Internet allowance
• Company laptop
• Flexible hours

Duration: 4 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Orchardhaven Assurance.