Operations Intern

Who we are

Accessibility testing against WCAG 2.1 AA is part of every release. Production studios in New York City and abroad record and edit thousands of hours of video a year. Founded in 2006, we now have 860 employees.

Overview

The Ops and Delivery keeps the business running behind the scenes. We need someone organised who likes fixing broken processes. Fully remote. You can work from anywhere in the US. We use Slack, Notion and Google Meet. Cameras on for team calls.

Responsibilities

Handle routine customer or partner escalations that need an operational fix. Write and update SOPs in Notion or Google Docs for recurring tasks. Support new product or city launches by preparing checklists and trackers. Map current processes and suggest one or two changes to cut manual work. Clean and reconcile data between the CRM, order system and finance sheets. Analyse turnaround times and find where work gets stuck. Set up simple automations with Zapier or Google Apps Script, with help from the team.

Requirements

Based in the US for the duration of the internship. Currently enrolled in a bachelor's or master's program, graduating between December 2027 and June 2028. Available 40 hours a week for the full internship. Authorized to work in the US. CPT and OPT candidates are welcome to apply. Pursuing a bachelor's or master's degree in business, engineering, commerce or a related field, graduating in between December 2027 and June 2028. Basic familiarity with Trello, Asana, ClickUp or Notion. Comfortable following up with people until things are done. Able to work with minimal supervision once trained. Clear written and spoken English for coordination. Problem-solving mindset and attention to detail.

Bonus points

Experience handling logistics or planning for a college club. Lean or Six Sigma Yellow Belt coursework. Knowledge of Zapier or other no-code automation tools.

What you'll learn

Basic automation with no-code tools. Building operational reports and dashboards that managers use.

Duration: 4 months

Start date: Mar 2027

Stipend: $26.00 - $27.50 per hour

What we offer

Paid company holidays. Return offer opportunities. Company laptop. Flexible hours.

This position requires a background check.

Duration: 4 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Outcrop Education.