Operations Intern

Clients rely on us for laptop setup, Intune enrolment, backup monitoring and after-hours help when something breaks. Based in Gothenburg, PG Technology Group also runs a small colocation rack for clients who want local backups. Tickets live in ConnectWise and everyone logs time to the quarter hour.

The internship

The Central Operations keeps the business running behind the scenes. We need someone organised who likes fixing broken processes. Remote within Sweden. The team meets in Gothenburg once a quarter, travel covered. Normal business hours, Monday to Friday, with some flexibility. Clear written English is a must, as the team works across time zones.

Day to day

• Track daily orders, tickets or deliveries in Google Sheets and flag delays
• Prepare weekly operations reports covering volumes, turnaround time and open issues
• Monitor service level targets and escalate breaches to the operations lead
• Handle routine customer or partner escalations that need an operational fix
• Analyse turnaround times and find where work gets stuck
• Join cross-team calls and capture action items in the tracker
• Support new product or city launches by preparing checklists and trackers
• Set up simple automations with Zapier or Google Apps Script, with help from the team

Who can apply

• Available for the full internship period
• Currently enrolled in a bachelor's or master's degree, graduating between December 2027 and June 2028
• Eligible to work in Sweden
• Based in Sweden for the duration of the internship
• Clear written and spoken English for coordination
• Problem-solving mindset and attention to detail
• Able to work with minimal supervision once trained
• Laptop and a reliable internet connection

Nice to have

• Knowledge of Zapier or other no-code automation tools

What you'll learn

• How a company's operations run day to day across sales, support and finance
• Basic automation with no-code tools

Duration: 5 months

Start date: Mar 2027

Stipend: SEK 9,000-SEK 9,400/month

Perks

• Flexible hours
• Possibility of a full-time offer
• Company laptop
• Letter of recommendation

Duration: 5 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at PG Technology Group AB.