Operations Intern (Summer 2027)

Founded as a farmers' mutual in 1972, the company is now one of the larger mutual insurers in Finland. Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail.

The program

Aura Konsultointi is hiring an Operations Intern for Summer 2027. This role is mostly spreadsheets, follow-ups and documentation. Not glamorous, but you will see how the whole company works. This role is fully remote within Finland. Good written English matters here, since most updates are written.

What you'll do

• Handle routine customer or partner escalations that need an operational fix
• Monitor service level targets and escalate breaches to the operations lead
• Maintain the vendor database with contacts, rates and contract dates
• Analyse turnaround times and find where work gets stuck
• Set up simple automations with Zapier or Google Apps Script, with help from the team
• Write and update SOPs in Notion or Google Docs for recurring tasks

What we're looking for

• Available for the full internship period
• Currently enrolled in a bachelor's or master's degree, graduating between December 2027 and June 2028
• Basic familiarity with Trello, Asana, ClickUp or Notion
• Laptop and a reliable internet connection
• Comfortable following up with people until things are done
• Able to work with minimal supervision once trained

Nice to have

• Experience handling logistics or planning for a college club

What you get out of it

• Writing SOPs that other people can follow
• Basic automation with no-code tools
• You will own at least one process improvement project from start to finish

Program dates: Summer 2027, 3 months.

Compensation: €810 - €1,100/month

Perks

• Mentorship
• Online learning budget
• Certificate of completion
• Flexible hours
• Possibility of a full-time offer
• Company laptop

We may close the role early, so do not wait too long to apply.

Duration: 3 months. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Aura Konsultointi Oyj.