Operations Management Intern

Who we are

We install and support network cabling, Wi-Fi, servers and VoIP phone systems for businesses across Sindh. Clients rely on us for laptop setup, Intune enrolment, backup monitoring and after-hours help when something breaks. Certification exams are paid for, and passing one comes with a raise.

Overview

This role is mostly spreadsheets, follow-ups and documentation. Not glamorous, but you will see how the whole company works. Remote position. Most of the team is in Karachi, but nobody is required to come in. Normal business hours, Monday to Friday, with some flexibility. We talk mostly in Slack and hop on quick calls when something needs discussing.

Day to day

• Join cross-team calls and capture action items in the tracker.
• Write and update SOPs in Notion or Google Docs for recurring tasks.
• Handle routine customer or partner escalations that need an operational fix.
• Track daily orders, tickets or deliveries in Google Sheets and flag delays.
• Analyse turnaround times and find where work gets stuck.
• Coordinate with vendors and partners over email, phone and WhatsApp for status updates.

Requirements

• Available for at least 30 hours a week, work from home.
• Have their own laptop and a reliable internet connection, ideally with a UPS backup.
• Based anywhere in Pakistan.
• Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program.
• Strong Google Sheets or MS Excel skills: lookups, pivots, conditional formatting.
• Clear written and spoken English for coordination.
• Able to work with minimal supervision once trained.

What you get out of it

• How a company's operations run day to day across sales, support and finance.
• Writing SOPs that other people can follow.
• You will own at least one process improvement project from start to finish.
• Building operational reports and dashboards that managers use.

Duration: 3 months

Start date: Jan 2027

Stipend: PKR 31,000 to PKR 33,000 per month

What we offer

• 5 days a week.
• Pre-placement offer (PPO) for strong performers.
• Job offer on successful completion.
• Informal dress code.
• Certificate.
• Internet allowance.

Duration: 3 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Windlass Technology Group (Pvt.) Ltd..