Operations Management Intern (Work From Home)

About us:

Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits. Founded in 1993, we now have 60 employees.

Overview:

This role is mostly spreadsheets, follow-ups and documentation. Not glamorous, but you will see how the whole company works. We are headquartered in Lawton and have been hiring remotely since 2020. You will intern remotely with our team in Lawton. We have hosted remote interns from several countries before. You will need at least 4 hours of overlap with US Central time.

Responsibilities:

• Clean and reconcile data between the CRM, order system and finance sheets
• Track daily orders, tickets or deliveries in Google Sheets and flag delays
• Analyse turnaround times and find where work gets stuck
• Handle routine customer or partner escalations that need an operational fix
• Maintain the vendor database with contacts, rates and contract dates
• Coordinate with vendors and partners over email, phone and WhatsApp for status updates
• Join cross-team calls and capture action items in the tracker
• Monitor service level targets and escalate breaches to the operations lead

Requirements:

• Own laptop and a reliable internet connection
• Based in Sri Lanka
• Pursuing a bachelor's or master's degree in business, engineering, commerce or a related field, graduating in 2026, 2027 or 2028
• Very organised. You will be tracking many things at once
• Strong Google Sheets or MS Excel skills: lookups, pivots, conditional formatting
• Basic familiarity with Trello, Asana, ClickUp or Notion
• Able to work with minimal supervision once trained
• Available 30 to 40 hours a week for 3 to 6 months

Preferred:

• Exposure to SQL or Looker Studio
• Lean or Six Sigma Yellow Belt coursework

Duration: 6 months

Start date: Dec 2026

Stipend: LKR 51,000-LKR 55,000 a month

What we offer:

• Job offer on successful completion
• Letter of recommendation
• Internet allowance

The posting will close once we have a strong shortlist.

Duration: 6 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Whistlelane.