Program Operations Intern

About us:

Headquartered in Pittsburgh, the firm is employee-owned. Consultants are staffed across industries early on, then specialize after a few years. Utilization target for consultants is 75 percent.

The internship:

Briarwater Associates is hiring an operations intern to help run day-to-day processes, track tasks across teams and clean up data. Fully remote, working with the Business Operations. Remote position. Most of the team is in Pittsburgh, but nobody is required to come in. Flexible schedule. We have one team call a day, usually in the morning.

Day to day:

• Coordinate with vendors and partners over email, phone and WhatsApp for status updates.
• Track daily orders, tickets or deliveries in Google Sheets and flag delays.
• Write and update SOPs in Notion or Google Docs for recurring tasks.
• Clean and reconcile data between the CRM, order system and finance sheets.
• Set up simple automations with Zapier or Google Apps Script, with help from the team.
• Analyse turnaround times and find where work gets stuck.
• Handle routine customer or partner escalations that need an operational fix.
• Monitor service level targets and escalate breaches to the operations lead.

Who can apply:

• Based in the US for the duration of the internship.
• Available 40 hours a week for the full internship.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Currently enrolled in a bachelor's or master's program, graduating 2027 or 2028.
• Problem-solving mindset and attention to detail.
• Clear written and spoken English for coordination.
• Basic familiarity with Trello, Asana, ClickUp or Notion.
• Very organised. You will be tracking many things at once.

What you get out of it:

• You will own at least one process improvement project from start to finish.
• Writing SOPs that other people can follow.
• Building operational reports and dashboards that managers use.

Duration: 10 weeks

Start date: June 2027

Stipend: $23.00 to $26.00 an hour

What we offer:

• Return offer opportunities.
• Paid sick time.
• Home office setup stipend.
• Intern events and speaker sessions (virtual)
• Learning and development stipend.

Duration: 10 weeks. Start: June 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Briarwater Associates, LLC.