Program Operations Intern

Who we are

Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Brickset is a managed services provider with 800 employees, supporting more than 1,500 client organizations across the US. Our dress code is a company polo and clean jeans.

The internship

This role is mostly spreadsheets, follow-ups and documentation. Not glamorous, but you will see how the whole company works. This role is fully remote within the US. Monday to Friday, regular working hours, flexible start and finish.

What you'll do

• Analyse turnaround times and find where work gets stuck
• Handle routine customer or partner escalations that need an operational fix
• Monitor service level targets and escalate breaches to the operations lead
• Set up simple automations with Zapier or Google Apps Script, with help from the team
• Coordinate with vendors and partners over email, phone and WhatsApp for status updates
• Write and update SOPs in Notion or Google Docs for recurring tasks
• Map current processes and suggest one or two changes to cut manual work
• Support new product or city launches by preparing checklists and trackers

What we're looking for

• Available 40 hours a week for the full internship
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Laptop and a reliable internet connection
• Pursuing a bachelor's or master's degree in business, engineering, commerce or a related field, graduating in between December 2027 and June 2028
• Able to work with minimal supervision once trained
• Problem-solving mindset and attention to detail
• Very organised. You will be tracking many things at once
• Comfortable following up with people until things are done

What you get out of it

• How a company's operations run day to day across sales, support and finance
• Writing SOPs that other people can follow

Duration: 5 months

Start date: Mar 2027

Stipend: $23.50-$24.50/hr

What we offer

• Company laptop
• Flexible hours
• Paid company holidays
• Paid sick time
• Intern events and speaker sessions (virtual)
• Final presentation to leadership

Applications are reviewed as they come in.

Duration: 5 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brickset.