Program Operations Intern

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

The program

Frisco Data is hiring a Program Operations Intern for June 2027. Remote operations internship. You will work on order tracking, vendor coordination, SOPs and weekly reporting. This role is fully remote within the US. Equipment is provided, including a laptop.

What you'll do

• Analyse turnaround times and find where work gets stuck.
• Write and update SOPs in Notion or Google Docs for recurring tasks.
• Maintain the vendor database with contacts, rates and contract dates.
• Handle routine customer or partner escalations that need an operational fix.
• Set up simple automations with Zapier or Google Apps Script, with help from the team.
• Support new product or city launches by preparing checklists and trackers.

What we're looking for

• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Based in the US for the duration of the internship.
• Comfortable following up with people until things are done.
• Strong Google Sheets or MS Excel skills: lookups, pivots, conditional formatting.
• Pursuing a bachelor's or master's degree in business, engineering, commerce or a related field, graduating in between December 2027 and June 2028.
• Laptop and a reliable internet connection.

Preferred qualifications

• Exposure to SQL or Looker Studio.
• Lean or Six Sigma Yellow Belt coursework.

What you'll learn

• Writing SOPs that other people can follow.
• You will own at least one process improvement project from start to finish.
• Basic automation with no-code tools.
• How a company's operations run day to day across sales, support and finance.

Program dates: June 2027, 10 weeks.

Pay: $19.00 to $24.50 an hour

What we offer

• Flexible hours.
• Learning and development stipend.
• Final presentation to leadership.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are unable to sponsor visas for this position.

Duration: 10 weeks. Start: June 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Frisco Data.