Program Operations Intern

Who we are:

Started as a telephone cooperative in 1990, Great Lakes Telephone Cooperative still answers to the members it serves. Great Lakes Telephone Cooperative provides fiber internet, voice and TV service to homes and businesses in rural Illinois.

Overview:

The Ops and Delivery keeps the business running behind the scenes. We need someone organised who likes fixing broken processes. Fully remote. You can work from anywhere in the US. We keep meetings to a minimum and work mostly async. Most communication happens in Slack, with short video calls when needed.

What you'll do:

• Support new product or city launches by preparing checklists and trackers
• Clean and reconcile data between the CRM, order system and finance sheets
• Prepare weekly operations reports covering volumes, turnaround time and open issues
• Write and update SOPs in Notion or Google Docs for recurring tasks
• Set up simple automations with Zapier or Google Apps Script, with help from the team
• Handle routine customer or partner escalations that need an operational fix

Who can apply:

• Based in the US for the duration of the internship
• Currently enrolled in a bachelor's or master's program, graduating 2028
• Pursuing a bachelor's or master's degree in business, engineering, commerce or a related field, graduating in 2028
• Comfortable following up with people until things are done
• Basic familiarity with Trello, Asana, ClickUp or Notion

Nice to have:

• Interest in supply chain, e-commerce or logistics

What you get out of it:

• Writing SOPs that other people can follow
• You will own at least one process improvement project from start to finish
• Basic automation with no-code tools
• How a company's operations run day to day across sales, support and finance

Duration: 10-12 weeks

Start date: June 2027

Stipend: $20.50 - $21.50 per hour

Perks:

• Learning and development stipend
• Company laptop
• Paid company holidays
• Return offer opportunities
• Flexible hours

Duration: 10-12 weeks. Start: June 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Great Lakes Telephone Cooperative LLC.