Program Operations Intern

About us

We run a fiber backbone of over 20,000 route miles, plus data centers and network operations centers. We started in 2005 and have grown to about 400 people.

Overview

This role is mostly spreadsheets, follow-ups and documentation. Not glamorous, but you will see how the whole company works. This role is fully remote within the US.

Responsibilities

• Write and update SOPs in Notion or Google Docs for recurring tasks.
• Support new product or city launches by preparing checklists and trackers.
• Set up simple automations with Zapier or Google Apps Script, with help from the team.
• Analyse turnaround times and find where work gets stuck.
• Monitor service level targets and escalate breaches to the operations lead.
• Maintain the vendor database with contacts, rates and contract dates.
• Clean and reconcile data between the CRM, order system and finance sheets.
• Join cross-team calls and capture action items in the tracker.

Requirements

• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Available 40 hours a week for the full internship.
• Currently enrolled in a bachelor's or master's program, graduating between December 2027 and June 2028.
• Basic familiarity with Trello, Asana, ClickUp or Notion.
• Able to work with minimal supervision once trained.
• Clear written and spoken English for coordination.
• Available 30 to 40 hours a week for 3 to 6 months.
• Comfortable following up with people until things are done.
• Pursuing a bachelor's or master's degree in business, engineering, commerce or a related field, graduating in between December 2027 and June 2028.

Duration: 6 months

Start date: Feb 2027

Stipend: $18.00 to $24.50 per hour

What we offer

• Paid sick time.
• Company laptop.
• Home office setup stipend.
• Return offer opportunities.
• Flexible hours.

Duration: 6 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Quinlan Telephone.