Program Operations Intern

Since 1952, the firm has grown through acquisitions of independent advisory practices. Headquartered in Los Angeles, the company runs operations centers in California and two other locations. Quarter-end is busy, and everyone helps with client review prep.

The internship

The Central Operations keeps the business running behind the scenes. We need someone organised who likes fixing broken processes. Remote, open to candidates across the US. We ship you a laptop and accessories before your first day.

Responsibilities

• Coordinate with vendors and partners over email, phone and WhatsApp for status updates
• Monitor service level targets and escalate breaches to the operations lead
• Write and update SOPs in Notion or Google Docs for recurring tasks
• Prepare weekly operations reports covering volumes, turnaround time and open issues
• Track daily orders, tickets or deliveries in Google Sheets and flag delays
• Join cross-team calls and capture action items in the tracker
• Clean and reconcile data between the CRM, order system and finance sheets

Who can apply

• Available 40 hours a week for the full internship
• Currently enrolled in a bachelor's or master's program, graduating 2028
• Based in the US for the duration of the internship
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Problem-solving mindset and attention to detail
• Basic familiarity with Trello, Asana, ClickUp or Notion
• Strong Google Sheets or MS Excel skills: lookups, pivots, conditional formatting
• Clear written and spoken English for coordination
• Comfortable following up with people until things are done

What you get out of it

• Building operational reports and dashboards that managers use
• Writing SOPs that other people can follow
• How a company's operations run day to day across sales, support and finance
• You will own at least one process improvement project from start to finish

Duration: 4 months

Start date: Mar 2027

Stipend: $21.00 - $22.50 per hour

What we offer

• Intern events and speaker sessions (virtual)
• Flexible hours
• Mentorship from a dedicated buddy and manager
• Return offer opportunities

Duration: 4 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at TPN Asset Management, LLC.