Program Operations Intern

Who we are

We handle millions of shipments a year across truck, rail, ocean and air.

About the role

The Ops and Delivery keeps the business running behind the scenes. We need someone organised who likes fixing broken processes. Our team is spread across 12 countries. Headquarters is in Zürich. The internship is fully remote. Interns join our Zürich team on daily calls and get a named mentor. Core hours are 10:00 to 15:00 CET.

Responsibilities

Maintain the vendor database with contacts, rates and contract dates. Clean and reconcile data between the CRM, order system and finance sheets. Coordinate with vendors and partners over email, phone and WhatsApp for status updates. Map current processes and suggest one or two changes to cut manual work. Analyse turnaround times and find where work gets stuck. Join cross-team calls and capture action items in the tracker. Handle routine customer or partner escalations that need an operational fix.

What we're looking for

Authorized to work in the US. CPT and OPT candidates are welcome to apply. Based in the US for the duration of the internship. Currently enrolled in a bachelor's or master's program, graduating 2028. Pursuing a bachelor's or master's degree in business, engineering, commerce or a related field, graduating in 2028. Comfortable following up with people until things are done. Very organised. You will be tracking many things at once. Strong Google Sheets or MS Excel skills: lookups, pivots, conditional formatting. Clear written and spoken English for coordination.

Preferred

Exposure to SQL or Looker Studio.

What you get out of it

Writing SOPs that other people can follow. Building operational reports and dashboards that managers use. How a company's operations run day to day across sales, support and finance. Basic automation with no-code tools.

Duration: 4 months

Start date: Jan 2027

Stipend: $20.50 to $28.00 per hour

Perks

Intern events and speaker sessions (virtual). Flexible hours. Learning and development stipend. Home office setup stipend. Paid company holidays. Return offer opportunities.

Duration: 4 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wrenstack Logistics GmbH.