Strategy and Operations Intern

About Canalward

We work with Fortune 500 companies, federal agencies and large health systems.

The internship

Canalward is hiring an operations intern to help run day-to-day processes, track tasks across teams and clean up data. Fully remote, working with the Operations Team. This role is fully remote within the US. We use Slack, Notion and Google Meet. Cameras on for team calls.

Responsibilities

• Handle routine customer or partner escalations that need an operational fix
• Support new product or city launches by preparing checklists and trackers
• Monitor service level targets and escalate breaches to the operations lead
• Map current processes and suggest one or two changes to cut manual work
• Clean and reconcile data between the CRM, order system and finance sheets
• Coordinate with vendors and partners over email, phone and WhatsApp for status updates
• Track daily orders, tickets or deliveries in Google Sheets and flag delays
• Join cross-team calls and capture action items in the tracker

Who can apply

• Based in the US for the duration of the internship
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Available 40 hours a week for the full internship
• Clear written and spoken English for coordination
• Available 30 to 40 hours a week for 3 to 6 months
• Comfortable following up with people until things are done
• Able to work with minimal supervision once trained
• Pursuing a bachelor's or master's degree in business, engineering, commerce or a related field, graduating in between December 2027 and June 2028
• Laptop and a reliable internet connection

Preferred

• Experience handling logistics or planning for a college club

What you'll learn

• Building operational reports and dashboards that managers use
• Writing SOPs that other people can follow
• How a company's operations run day to day across sales, support and finance

Duration: 6 months

Start date: Mar 2027

Stipend: $22.00 to $23.50 per hour

What we offer

• Intern events and speaker sessions (virtual)
• Home office setup stipend
• Mentorship from a dedicated buddy and manager
• Paid sick time
• Final presentation to leadership
• Learning and development stipend

Send us your resume. No cover letter needed.

Duration: 6 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canalward.