Strategy and Operations Intern

Who we are

Staghurst IT is a small IT shop: the owner, four technicians and a part-time office manager. Founded in 2021, we now have 24 employees. Certification exams are paid for, and passing one comes with a raise.

Overview

Remote operations internship. You will work on order tracking, vendor coordination, SOPs and weekly reporting. Remote, open to candidates across the US. Normal working hours, Monday to Friday. We use Slack, Notion and Google Meet. Cameras on for team calls.

Day to day

• Handle routine customer or partner escalations that need an operational fix
• Analyse turnaround times and find where work gets stuck
• Monitor service level targets and escalate breaches to the operations lead
• Write and update SOPs in Notion or Google Docs for recurring tasks
• Prepare weekly operations reports covering volumes, turnaround time and open issues
• Join cross-team calls and capture action items in the tracker
• Maintain the vendor database with contacts, rates and contract dates

Requirements

• Based in the US for the duration of the internship
• Available 40 hours a week for the full internship
• Currently enrolled in a bachelor's or master's program, graduating 2027
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Comfortable following up with people until things are done
• Laptop and a reliable internet connection
• Basic familiarity with Trello, Asana, ClickUp or Notion

Nice to have

• Knowledge of Zapier or other no-code automation tools
• Exposure to SQL or Looker Studio
• Interest in supply chain, e-commerce or logistics

What you'll learn

• Writing SOPs that other people can follow
• Basic automation with no-code tools

Duration: 5 months

Start date: Dec 2026

Stipend: $20.50 - $21.50 per hour

What we offer

• Learning and development stipend
• Mentorship from a dedicated buddy and manager
• Paid sick time
• Company laptop

Duration: 5 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Staghurst IT.