Tele Calling Intern

Who we are:

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire.

The internship:

Work with the Admissions Team at Quayside Insurance Agency on inbound and warm leads. You will use a dialer, a CRM and WhatsApp Business every day. Our team is spread across 6 countries. Headquarters is in Boulder. This is a remote internship. You will work with our team in Boulder, and the stipend is paid monthly in Sri Lankan rupees. You will need at least 4 hours of overlap with US Central time. You need a reliable internet connection and somewhere quiet to work.

Responsibilities:

• Log every call outcome, note and next step in the CRM
• Send follow-up messages on WhatsApp Business and email with brochures and plan details
• Handle basic objections around price and timing using the objection sheet
• Book video demos for leads who need more detail
• Keep lead status updated so nobody gets called twice
• Call inbound leads within 15 minutes of sign-up and qualify them using the call script
• Follow up with warm leads on a fixed schedule until they convert or opt out

What we're looking for:

• Available for the full internship period
• Own laptop and a reliable internet connection
• Undergraduates or recent graduates in IT, computer science, management or a related field
• Comfortable being on calls for most of a 6 hour shift
• Available for a fixed shift, 5 or 6 days a week depending on the team
• Fluent spoken English. Hindi, Urdu, Bengali, Tamil or Sinhala is useful for regional leads
• Currently pursuing any undergraduate or postgraduate degree, graduating in 2026, 2027 or 2028

Bonus points:

• Confidence on video calls as well as voice calls
• Familiarity with Zoho CRM, LeadSquared or Freshsales
• Any telecalling, customer service or retail sales experience

What you'll learn:

• You will know your own conversion rate and how to improve it
• Working in a CRM and dialer the way full-time sales teams do
• How a real inbound sales funnel works, with conversion numbers you can quote in interviews

Duration: 3 months

Start date: Within 2 weeks

Stipend: LKR 49,000 - LKR 54,000 per month

Perks:

• Free access to paid learning courses
• Job offer on successful completion
• Flexible work hours
• Pre-placement offer (PPO) for strong performers
• Laptop provided for the internship

Candidates must be eligible to work in.

Duration: 3 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Quayside Insurance Agency.