Customer Experience Intern

The company also runs onsite programs, where our staff manage hiring and attendance inside a client's facility. We're looking for a Customer Experience Intern. The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. We are headquartered in Basel and have been hiring remotely since 2020. Remote internship with a team based in Basel. The stipend is paid at the end of each month. Working hours overlap with Central European Time.

What you will do

• Prepare renewal reminders and account summaries for the account manager.
• Join customer review calls as note taker.
• Track customer health scores and flag accounts with low usage.
• Create canned responses for common questions.
• Write and update help centre articles and short how-to videos using Loom.

You should be

• Available for the full internship period.
• Currently enrolled in a bachelor's or master's degree, graduating 2026, 2027 or 2028.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Comfortable learning software products quickly.
• Excellent written English. Most customer contact happens over chat and email.

5 months, starting immediately. Stipend: $250-$350 per month.

Perks: Internet allowance, Possibility of a full-time offer, Company laptop.

We will only contact shortlisted applicants.

Duration: 5 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Clerc Beratung GmbH.