Customer Experience Intern

About Poradenství Haná:

Regional vice presidents oversee clusters of branches in South Moravian Region and neighboring markets. Applicants can apply, onboard and pick up shifts through our mobile app.

About the role:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Fully remote. You can work from anywhere in Czechia. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do:

• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Escalate urgent technical issues to the product team with full context.
• Collect NPS and CSAT feedback and summarise themes each month.
• Maintain customer records and call notes in HubSpot.

What we're looking for:

• Available for the full internship period.
• Based in Czechia for the duration of the internship.
• Eligible to work in Czechia.
• Laptop, headset and stable broadband.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Confident speaking on video calls with business users.
• Currently pursuing any bachelor's or master's degree, graduating in between December 2027 and June 2028.
• Patient and calm with frustrated customers.

What you get out of it:

• Customer feedback analysis that feeds into product decisions.
• Using a real help desk, CRM and bug tracker.
• Writing clear support replies and help articles.
• You will own a small group of accounts by the end of the internship.

Duration: 10-12 weeks

Start date: Jul 2027

Stipend: CZK 13,000 to CZK 16,000/month

What we offer:

• Mentorship.
• Flexible hours.
• Paid public holidays.
• Possibility of a full-time offer.
• Certificate of completion.

We are reviewing applications as they arrive, so apply early.

Duration: 10-12 weeks. Start: Jul 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Poradenství Haná.