Client Services Intern

Founded as a farmers' mutual in 1972, the company is now one of the larger mutual insurers in Finland. Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail.

The program:

Aura Konsultointi is hiring a Client Services Intern for Dec 2026. Aura Konsultointi is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. Fully remote. You can work from anywhere in Finland.

Responsibilities:

• Test new features before release and note anything confusing.
• Follow up with inactive users by email to understand what is blocking them.
• Join customer review calls as note taker.
• Create canned responses for common questions.
• Prepare renewal reminders and account summaries for the account manager.

Basic qualifications:

• Available for the full internship period.
• Currently enrolled in a bachelor's or master's degree, graduating 2026 or 2027.
• Currently pursuing any bachelor's or master's degree, graduating in 2026 or 2027.
• Comfortable learning software products quickly.
• Confident speaking on video calls with business users.
• Excellent written English. Most customer contact happens over chat and email.
• Typing speed of 35 words per minute or more.
• Patient and calm with frustrated customers.

Nice to have:

• Interest in SaaS products.
• Some technical comfort, like reading error messages or clearing a browser cache.

What you get out of it:

• Writing clear support replies and help articles.
• How SaaS customer success teams onboard, support and retain customers.
• Customer feedback analysis that feeds into product decisions.

Program dates: Dec 2026, 6 months.

Pay: €870 - €990 per month

What we offer:

• Paid public holidays.
• Possibility of a full-time offer.
• Letter of recommendation.
• Online learning budget.
• Mentorship.

Duration: 6 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Aura Konsultointi Oyj.