Client Servicing Intern

About the internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Selected intern's day-to-day responsibilities include:

1. Escalate urgent technical issues to the product team with full context.

2. Run onboarding calls with new customers and walk them through setup

3. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

4. Create canned responses for common questions

5. Test new features before release and note anything confusing.

6. Follow up with inactive users by email to understand what is blocking them

7. Write and update help centre articles and short how-to videos using Loom.

8. Log bugs and feature requests in Jira with clear steps and screenshots.

Skill(s) required: Ticketing Systems, Email Writing, Problem Solving, Effective Communication

Who should apply

1. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026 or 2027 batch)

2. Have a working laptop and a stable internet connection

Stipend: $250-$260/month (fixed)

Duration: 2 months | Start date: Immediately

Perks: Certificate, Letter of recommendation, Job offer on successful completion, Pre-placement offer (PPO) for strong performers

Number of openings: 3

About the company

Product, engineering and support teams work out of offices in Baton Rouge, Louisiana and two nearshore delivery centres. Headquartered in Baton Rouge since 1997, the company now sells in 40 countries and supports customers in 11 languages.

Shortlisted candidates will hear from us within two weeks.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Knollbeam, Inc..