Client Services Intern

Personal lines make up about 70 percent of premium. We have been writing policies for the same farms and small businesses since 1999. We started in 1999 and have grown to about 23 people.

About the role:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. This is a remote internship. You will work with our team in Concord, and the stipend is paid monthly in local currency. Core hours are 9:00 AM to 1:00 PM US Eastern. Please make sure you have a quiet place to work and a solid internet connection.

Responsibilities:

Log bugs and feature requests in Jira with clear steps and screenshots. Run onboarding calls with new customers and walk them through setup. Maintain customer records and call notes in HubSpot. Create canned responses for common questions. Escalate urgent technical issues to the product team with full context. Collect NPS and CSAT feedback and summarise themes each month. Track customer health scores and flag accounts with low usage.

Who can apply:

Available for the full internship period. Eligible to work in Switzerland. Patient and calm with frustrated customers. Able to follow written processes and response templates. Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.

Preferred:

Previous customer service, chat support or tutoring experience.

What you'll learn:

Customer feedback analysis that feeds into product decisions. Writing clear support replies and help articles. How SaaS customer success teams onboard, support and retain customers. You will own a small group of accounts by the end of the internship.

Duration: 3 months

Start date: Mar 2027

Stipend: CHF 2,350 - CHF 3,100 monthly

What we offer:

Online learning budget. Certificate of completion. Letter of recommendation.

Duration: 3 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at NS Insurance Agency LLC.