Client Services Intern (Summer 2027)

Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones. Most engineers work remotely and come into the office one week a quarter for planning.

About the internship

Thatchhall Labs is hiring a Client Services Intern for Summer 2027. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. This role is fully remote within Spain.

What you'll do

Prepare renewal reminders and account summaries for the account manager. Log bugs and feature requests in Jira with clear steps and screenshots. Run onboarding calls with new customers and walk them through setup. Maintain customer records and call notes in HubSpot. Test new features before release and note anything confusing. Collect NPS and CSAT feedback and summarise themes each month. Create canned responses for common questions.

What we're looking for

Based in Spain for the duration of the internship. Currently enrolled in a bachelor's or master's degree, graduating 2028. Laptop, headset and stable broadband. Able to follow written processes and response templates. Currently pursuing any bachelor's or master's degree, graduating in 2028. Patient and calm with frustrated customers. Basic Google Sheets or Excel skills. Typing speed of 35 words per minute or more.

Preferred qualifications

Some technical comfort, like reading error messages or clearing a browser cache.

What you'll learn

Customer feedback analysis that feeds into product decisions. You will own a small group of accounts by the end of the internship. Certificate, and a full-time offer for strong performers when roles open. Using a real help desk, CRM and bug tracker.

Program dates: Summer 2027, 3 months.

Intern pay: €570-€680 per month

Perks

Company laptop. Letter of recommendation. Internet allowance. Mentorship. Paid public holidays. Online learning budget.

Only shortlisted candidates will be contacted.

Duration: 3 months. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Thatchhall Labs S.A..