Client Servicing Intern

Our main product is a payroll and timekeeping app for hourly workforces, sold by subscription and supported from Mumbai. Customers use our platform to manage equipment rentals: reservations, check-out, damage photos, invoicing and QuickBooks sync.

The internship:

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. You can work from home anywhere in India. We have no office requirement. You get a company laptop and a headset before you start.

Day to day:

Create canned responses for common questions. Escalate urgent technical issues to the product team with full context. Write and update help centre articles and short how-to videos using Loom. Follow up with inactive users by email to understand what is blocking them. Join customer review calls as note taker. Maintain customer records and call notes in HubSpot. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time. Log bugs and feature requests in Jira with clear steps and screenshots.

What we're looking for:

Can start right away or within the next two weeks. Women wanting to start or restart their career can also apply. Own a laptop and have stable internet at home. Currently pursuing any bachelor's or master's degree, graduating in 2026, 2027 or 2028. Patient and calm with frustrated customers. Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours. Confident speaking on video calls with business users.

What you'll learn:

Customer feedback analysis that feeds into product decisions. Certificate, and a full-time offer for strong performers when roles open.

Duration: 6 months

Start date: Immediately

Stipend: ₹14,000 - ₹16,000 monthly

What we offer:

Job offer on successful completion. Performance bonus. Mentorship from senior team members. Internet allowance.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bracken Software.