Client Services Intern

About Bancroft Learning

Bancroft Learning is a 23-person team producing custom e-learning for corporate clients. Most of our work comes from repeat clients. Fully remote, with a team meetup twice a year.

Overview

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote, open to candidates across Austria. Weekday working hours, with room to shift your day when needed. Most communication happens in Slack, with short video calls when needed.

Responsibilities

• Track customer health scores and flag accounts with low usage
• Collect NPS and CSAT feedback and summarise themes each month
• Join customer review calls as note taker
• Write and update help centre articles and short how-to videos using Loom
• Log bugs and feature requests in Jira with clear steps and screenshots
• Run onboarding calls with new customers and walk them through setup
• Create canned responses for common questions

What we're looking for

• Available for the full internship period
• Eligible to work in Austria
• Based in Austria for the duration of the internship
• Currently enrolled in a bachelor's or master's degree, graduating 2027 or 2028
• Patient and calm with frustrated customers
• Currently pursuing any bachelor's or master's degree, graduating in 2027 or 2028
• Comfortable learning software products quickly
• Basic Google Sheets or Excel skills

What you'll learn

• Using a real help desk, CRM and bug tracker
• How SaaS customer success teams onboard, support and retain customers
• Writing clear support replies and help articles

Duration: 6 months

Start date: Jan 2027

Stipend: €720 - €910/month

Perks

• Mentorship
• Paid public holidays
• Letter of recommendation
• Company laptop

This posting may close early if we receive enough applications.

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bancroft Learning OG.