Client Servicing Intern

About the internship

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. As an intern, you will:

1. Write and update help centre articles and short how-to videos using Loom.

2. Log bugs and feature requests in Jira with clear steps and screenshots

3. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

4. Run onboarding calls with new customers and walk them through setup

5. Create canned responses for common questions.

6. Track customer health scores and flag accounts with low usage

7. Test new features before release and note anything confusing

Skill(s) required: English Proficiency (Written), Email Writing, Customer Support

Who should apply

1. Can commit full time, from home, for the whole internship

2. Have a working laptop and a stable internet connection

Stipend: ₹12,000-₹16,000 per month (fixed)

Duration: 6 months

Start date: Immediately

Perks: Free access to paid learning courses, Letter of recommendation, Pre-placement offer (PPO) for strong performers

Number of openings: 2

About MH Training

Voiceover is recorded in a closet studio lined with foam. We started in 2020 and have grown to about 12 people. Fridays are meeting-free.

We will only contact shortlisted applicants.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at MH Training Pvt Ltd.