Client Services Intern

We are a multispecialty group with primary care, cardiology, endocrinology and orthopedics. Carrasco Centro Médico is a family medicine practice seeing patients of all ages for checkups, chronic conditions and same-day sick visits. Still family owned, 61 years on.

Overview:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. The internship is fully remote. Interns join our Seville team on daily calls and get a named mentor. Core hours are 10:00 to 15:00 CET. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do:

• Run onboarding calls with new customers and walk them through setup
• Collect NPS and CSAT feedback and summarise themes each month
• Prepare renewal reminders and account summaries for the account manager
• Write and update help centre articles and short how-to videos using Loom
• Track customer health scores and flag accounts with low usage
• Log bugs and feature requests in Jira with clear steps and screenshots

Who can apply:

• Currently enrolled in a bachelor's or master's degree, graduating 2026, 2027 or 2028
• Eligible to work in Japan
• Confident speaking on video calls with business users
• Basic Google Sheets or Excel skills
• Currently pursuing any bachelor's or master's degree, graduating in 2026, 2027 or 2028
• Typing speed of 35 words per minute or more
• Laptop, headset and stable broadband
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

Bonus points:

• Knowledge of a second language for international customers

What you get out of it:

• Using a real help desk, CRM and bug tracker
• Writing clear support replies and help articles
• You will own a small group of accounts by the end of the internship

Duration: 4 months

Start date: Immediately

Stipend: $1,100 - $1,400 monthly

What we offer:

• Possibility of a full-time offer
• Flexible hours
• Certificate of completion
• Mentorship
• Internet allowance

Let us know your current notice period and salary expectations.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Carrasco Centro Médico S.L..