Client Services Intern

About Costa Software:

Our main product is a payroll and timekeeping app for hourly workforces, sold by subscription and supported from Madrid. Founded in 2014, the business writes the billing, metering and customer portal software that small water and electric utilities run on. We keep recurring meetings to Tuesdays and Thursdays where we can.

Overview:

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote position. Most of the team is in Madrid, but nobody is required to come in. You get a company laptop and a headset before you start.

What you'll do:

• Write and update help centre articles and short how-to videos using Loom
• Follow up with inactive users by email to understand what is blocking them
• Join customer review calls as note taker
• Log bugs and feature requests in Jira with clear steps and screenshots
• Track customer health scores and flag accounts with low usage
• Collect NPS and CSAT feedback and summarise themes each month

Requirements:

• Available for the full internship period
• Based in Spain for the duration of the internship
• Currently pursuing any bachelor's or master's degree, graduating in 2027
• Comfortable learning software products quickly
• Excellent written English. Most customer contact happens over chat and email
• Able to follow written processes and response templates
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Laptop, headset and stable broadband

What you'll learn:

• Certificate, and a full-time offer for strong performers when roles open
• You will own a small group of accounts by the end of the internship
• How SaaS customer success teams onboard, support and retain customers

Duration: 3 months

Start date: Immediately

Stipend: €520 - €640 monthly

What we offer:

• Company laptop
• Paid public holidays
• Internet allowance
• Possibility of a full-time offer
• Mentorship
• Flexible hours

Include your expected salary and earliest start date with your application.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Costa Software S.L..