Client Services Intern

About DH Realty

DH Realty is a boutique brokerage with 29 agents and a transaction coordinator.

About the role

DH Realty is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. Our team is spread across 20 countries. Headquarters is in Jersey City. You will intern remotely with our team in Jersey City. We have hosted remote interns from several countries before. Core hours are 9:00 AM to 1:00 PM US Eastern.

Day to day

• Log bugs and feature requests in Jira with clear steps and screenshots
• Track customer health scores and flag accounts with low usage
• Write and update help centre articles and short how-to videos using Loom
• Prepare renewal reminders and account summaries for the account manager
• Join customer review calls as note taker
• Collect NPS and CSAT feedback and summarise themes each month
• Maintain customer records and call notes in HubSpot
• Escalate urgent technical issues to the product team with full context

What we're looking for

• Currently enrolled in a bachelor's or master's degree, graduating 2027 or 2028
• Based in Hungary for the duration of the internship
• Available for the full internship period
• Patient and calm with frustrated customers
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Able to follow written processes and response templates

Duration: 6 months

Start date: Mar 2027

Stipend: HUF 300,000 - HUF 320,000 monthly

What we offer

• Letter of recommendation
• Company laptop
• Possibility of a full-time offer
• Paid public holidays
• Internet allowance
• Mentorship

Please submit your CV in English.

Duration: 6 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at DH Realty LLC.