Client Services Intern

Since 2011, the company has distributed building materials across KwaZulu-Natal. We're looking for a Client Services Intern. The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. This role is fully remote within South Africa. We talk mostly in Slack and hop on quick calls when something needs discussing.

The work

• Escalate urgent technical issues to the product team with full context
• Test new features before release and note anything confusing
• Log bugs and feature requests in Jira with clear steps and screenshots
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Write and update help centre articles and short how-to videos using Loom

You should be

• Available for the full internship period
• Based in South Africa for the duration of the internship
• Excellent written English. Most customer contact happens over chat and email
• Laptop, headset and stable broadband
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

6 months, starting Feb 2027. Stipend: R9,300 - R9,600 per month.

Perks: Paid public holidays, Flexible hours, Online learning budget.

Duration: 6 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at EA Supply.