Client Services Intern

Headquartered in Cork since 1993, the company now sells in 40 countries and supports customers in 11 languages. More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts.

About the role:

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote within Ireland. The team meets in Cork once a quarter, travel covered.

What you'll do:

Collect NPS and CSAT feedback and summarise themes each month. Track customer health scores and flag accounts with low usage. Maintain customer records and call notes in HubSpot. Join customer review calls as note taker. Test new features before release and note anything confusing.

Requirements:

Based in Ireland for the duration of the internship. Eligible to work in Ireland. Comfortable learning software products quickly. Typing speed of 35 words per minute or more. Able to follow written processes and response templates. Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.

Duration: 5 months

Start date: Jan 2027

Stipend: €16,000 - €16,500 per annum

Perks:

Home working allowance. Mentoring from an experienced team member. Access to online training. Paid holiday accrued during the placement. Reference on completion. Flexible working hours.

Duration: 5 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Harlan Apps.