Client Services Intern

Profitable, no outside investors, and no plans to take any. We grow when customers pay us. Small accounting firms in Baden-Württemberg use our engagement letter and e-signature tool, and most heard about us from a colleague.

About the role:

Remote internship for students who are patient, clear communicators and like solving problems for people. Remote, open to candidates across Germany. We talk mostly in Slack and hop on quick calls when something needs discussing.

Day to day:

• Write and update help centre articles and short how-to videos using Loom
• Follow up with inactive users by email to understand what is blocking them
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Join customer review calls as note taker
• Prepare renewal reminders and account summaries for the account manager

What we're looking for:

• Eligible to work in Germany
• Currently enrolled in a bachelor's or master's degree, graduating between December 2027 and June 2028
• Based in Germany for the duration of the internship
• Available for the full internship period
• Typing speed of 35 words per minute or more
• Patient and calm with frustrated customers
• Currently pursuing any bachelor's or master's degree, graduating in between December 2027 and June 2028
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Excellent written English. Most customer contact happens over chat and email

Nice to have:

• Previous customer service, chat support or tutoring experience
• Knowledge of a second language for international customers

What you get out of it:

• You will own a small group of accounts by the end of the internship
• Certificate, and a full-time offer for strong performers when roles open
• Using a real help desk, CRM and bug tracker
• Customer feedback analysis that feeds into product decisions

Duration: 6 months

Start date: Jan 2027

Stipend: €820 - €920 monthly

Perks:

• Company laptop
• Certificate of completion
• Flexible hours
• Internet allowance
• Mentorship
• Online learning budget

We review applications as they come in.

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kraus Apps.